ITIL Fundamentals on a single page
One of the most common requests from the training room is to be able to see the entire V3 lifecycle in a single diagram.
Since the life cycle consists of more than 20 processes and covers 5 different stages, it’s a big question, but it’s already been asked.
Service strategy: the core of the life cycle. This stage covers the development of the strategy, introducing the Service Portfolio, Demand Management and Financial Management. Establish the management of the resources necessary to provide the services necessary to support the business. Follow the color-coding of the review guide to review all service strategy elements as they appear throughout the lifecycle.
Service design: the realization of the strategy in a design solution. Cover the need to manage Service Level Agreements (Service Level Management); provide detailed information about the services offered (the Service Catalogue); Measurements and management of Availability and Capacity; development of Continuity of IT Services, Information Security; supplier relationship management in Supplier Management. Follow the color coding in the review guide to review all elements of the Service Design as they appear throughout the Life Cycle.
Service transition: the delivery of the service design into the operational environment and live production. Including some key processes that cover the entire Life Cycle, Transition is an important stage. Here you will find processes such as Change Management, Service Assets, and Configuration Management, which are used throughout the lifecycle. This stage also covers important aspects of control for the release of new and changed services in the Release and Deployment Management, Transition Planning and Support, Service Testing and Verification, and Evaluation processes. Follow the color coding in the review guide to review all Service Transition elements as they appear throughout the Life Cycle.
Service Operation – This is where the business really sees the service lifecycle value. Operational processes are critical to the business perception of the IT services delivered. The processes covered by this stage of the Life Cycle are the resolution processes of Event Management, Incident Management and Request Management, and Problem Management. Included with these processes we also have Access Management – the operational process related to Information Security Management. Follow the color-coding of the review guide to review all elements of the service operation as they appear throughout the lifecycle.
Continual Service Improvement – covers the entire framework, applying service improvement principles to all stages. As the foundation course curriculum limits review processes for CSI, consider the CSI model for review purposes. Follow the color-coding of the review guide to review all elements of the service operation as they appear throughout the lifecycle.
This ITIL Foundation Curriculum Review Guide is available as a free resource from Study ITIL and Helix SMS, this helpful one-page guide can be used in the workplace as a lifecycle reminder.